Partial Refund Policy

Refunds, partial refunds and restocking fees

Bitpro does NOT charge restocking fees for returns of defective products. If you have received the wrong product or it doesn’t match what was shown on our site or we have made some other shipping error, there will be NO restocking fee and NO charge for a return label, provided the item is within its return policy period.

Restocking Fees

If you use the return online portal found here to process your return within the item’s return policy period, you will receive a prepaid return label at no charge and a full refund to the original form of payment* for the following items:

You returnYou receive
Defective items (no fault of customer)
Unopened items returned in the original condition as shipped, Wrong item shipped or item does not match what was shown on the Bitpro website
100% of the item’s purchase price AND free shipping label

Partial refunds

You may receive a partial refund to the original form of payment* for the items listed below.

You returnYou receive
Non-defective items that are returned opened and within the item’s return policy periodNon-defective special orders or custom-built items within the return policy period85% of the item’s purchase price

You may receive a partial refund to the original form of payment* for the items listed below. Returns for these reasons will require Bitpro Customer Service assistance.

You returnYou receive
Non-defective items that are returned unopened and beyond the return policy period85% of the item’s purchase price
Returns received in any of the following conditions may be rejected or may receive a partial refund.
Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse not due to Bitpro error
Physical user damage
Up to 50% of the item’s purchase price
Rejected items will be returned to the customer
Opened, non-defective notebook and desktop PCs, tablets and TVs in original condition and within the return policy window75% of the item’s purchase price
Opened physical software, DVDs, games with plastic wrap removed and ALL downloadable software not due to Bitpro error0% of the item’s purchase price (non-refundable)